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When using Worklogs, you might rarely encounter inconsistencies between the logged time and the actual results.
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If it happens, first of all, make sure that the filters are correct. For example, you could have selected a user who hasn’t logged any time.
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If work logs for a certain project are missing, there is a big chance that you have hidden the log work field in the settings (it's visible in the issue screen, but not to us). To solve this, follow these steps:
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Go to Jira settings → Work items → Field Configurations (under the Fields section).
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Locate the field configuration associated with the project where work logs are missing and click on it.
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Check if the “Log Work” field is included.
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If it’s missing, click Add field (top-right corner) and select Log Work.
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Index Safeguards adjustment
Affects Server/Data Center customers on version 8.22.2 or higher, with a large number of worklogs in issues.
Users using Jira Server or Data Center version might notice some of the data missing from their reports. Starting from 8.22.2 Jira indexes only the top N of the following issue-related entities: comments, change history, and worklogs.
Any operation that triggers full issue re-index will re-index a limited number of related entities like worklogs and the remaining ones won’t show in reports. The default limits are listed here: https://community.atlassian.com/t5/Data-Center-articles/Introducing-Safeguards-for-Jira-index/ba-p/2037880#M433
For instances that have issues with larger amount of worklogs it’s recommended to tweak the default indexing limit to ensure that Worklogs - Time Tracking and Time Reports has access to all the required data.
The system property name is as follows: jira.safeguards.indexing.issue.worklogs
You can use the steps described in the Setting properties and options on startup article to change the values. For example, limit the number of indexed worklogs to 10000 per issue.
JVM_SUPPORT_RECOMMENDED_ARGS="-Djira.safeguards.indexing.issue.worklogs=10000"
The exact number depends on your reporting needs and can be set to -1 if you want to disable index safeguards completely.